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    The commitments of a tourist office classified Category III

    Provide an easily accessible reception area and information space.

    Help with your plans.

    Provide you with a seat.

    Give you free information on local tourism.

    Display and distribute details of opening hours in at least one foreign language.

    Be open at least 120 days a year, including Saturdays and Sundays during the tourist and activity season.

    Answer your letters throughout the year.

    Ensure that there is someone in reception who has a working knowledge of at least one foreign language.

    Give access to the bi-lingual website.

    Supply tourist information and keep tourist leaflets, translated into at least one foreign language, of the following :

    • All classified tourist accommodation, including at least the name of the establishment, the address, e-mail, website and level of classification ;
    • Monuments and sites of historic and natural interest, including entry charges, opening hours, website and telephone ;
    • Events and entertainments
    • Emergency numbers

    Update tourist information each year.

    Outside opening hours, provide accessible emergency numbers.

    Handle your complaints and assess your satisfaction.

    Provide an adviser during your visit to the office.

    Guarantee the reliability and up-to-date nature of the information within the remit of the tourist office.

    Keep up-to-date all data on tourism in the area.